Bitscale

Privacy Policy

Your privacy is important to us. This policy explains how Bitscale Limited collects, uses, and protects your personal information.

Last updated: January 2025

Our Privacy Principles

We are committed to protecting your privacy and maintaining the highest standards of data protection

Data Protection

We implement robust security measures to protect your personal data from unauthorized access, disclosure, or misuse.

Transparency

We are transparent about what data we collect, how we use it, and who we share it with.

Your Rights

You have full control over your personal data and can exercise your rights under UK and EU data protection laws.

1. Company Information

This privacy policy applies to Bitscale Limited, a company registered in England and Wales.

Data Controller:

Bitscale Limited

3rd Floor Portman House

2 Portman Street

C/O Fidcorp Limited

London, W1H 6DU

United Kingdom

Company Number: 16470807

Email: info@bitscale.co.uk

2. Information We Collect

Personal Information

  • • Name and contact details (email, phone, address)
  • • Company information and job title
  • • Account credentials and authentication data
  • • Payment and billing information
  • • Communication preferences and marketing consents

Technical Information

  • • IP addresses and device information
  • • Browser type and version
  • • Usage data and analytics
  • • Service performance and monitoring data
  • • Log files and system diagnostics

Service Data

  • • Infrastructure configuration and settings
  • • Network traffic and performance metrics
  • • Support tickets and communications
  • • Usage patterns and service interactions

3. How We Use Your Information

Service Provision

  • • Providing and maintaining our cloud and fiber services
  • • Processing payments and managing billing
  • • Customer support and technical assistance
  • • Service monitoring and performance optimization

Legal Basis (GDPR)

  • • Contract Performance: Processing necessary for service delivery
  • • Legitimate Interest: Service improvement and security
  • • Legal Obligation: Compliance with UK and EU regulations
  • • Consent: Marketing communications (where applicable)

4. Your Rights

Under UK GDPR and EU GDPR, you have the following rights:

Access and Portability

  • • Right of Access: Request a copy of your personal data
  • • Data Portability: Receive your data in a structured format

Correction and Deletion

  • • Rectification: Correct inaccurate or incomplete data
  • • Erasure: Request deletion of your personal data
  • • Restriction: Limit how we process your data

Exercising Your Rights

To exercise any of these rights, contact us at:

Email: info@bitscale.co.uk

Subject: Data Protection Request

We will respond within one month of receiving your request.

5. Contact Us and Complaints

Data Protection Contact

Bitscale Limited

Data Protection Officer

Email: info@bitscale.co.uk

Subject: Data Protection Inquiry

Regulatory Authorities

If you're not satisfied with our response, you can lodge a complaint with:

  • • UK: Information Commissioner's Office (ICO) - ico.org.uk
  • • EU: Your local data protection authority